Shipping policy
Where and when we ship
Moodvera Tea currently ships to addresses within Canada. Orders are prepared within 1–3 business days; weekends and statutory holidays are not business days. Delivery estimates begin after processing.
Shipping options
- Standard, 0–2 kg: $14.90 CAD; estimated 3–9 business days.
- Standard, 2–30 kg: $21.90 CAD; estimated 3–9 business days. Contact us before ordering if your order may exceed 2 kg.
- Free standard shipping: orders of $100 CAD or more; estimated 3–9 business days.
- Express, 0–2 kg: $21.90 CAD; estimated 1–2 business days.
Delivery times are carrier estimates and are not guaranteed. Weather, peak periods, remote destinations and other carrier delays can affect arrival.
Address changes
Please review your address before paying. If you notice an error, email moodveratea@gmail.com as soon as possible. We cannot guarantee changes after an order enters processing.
Returns & refunds
Damaged or incorrect items
Because tea is a food product, all sales are final. We do not accept returns or refunds for change of mind, taste preference or opened products.
If your order arrives damaged or you receive the wrong item, email us within 7 calendar days of delivery. Include your order number, a short description and clear photos of the item and packaging.
After review, eligible damaged or incorrect items will be refunded or replaced. Do not send a product back unless we ask. If a return is required because the item was damaged or incorrect, Moodvera Tea will cover return shipping.
Refund processing
Approved refunds are issued to the original payment method. Timing after approval depends on your bank or payment provider.
Privacy policy
What we collect and why
We collect information needed to operate the store and fulfill purchases: your name, email, phone number, billing and shipping details, order contents, payment confirmation and messages you send us. Your browser may also provide basic technical information such as IP address, device type and request logs.
We use this information to process and deliver orders, answer customer-service requests, prevent fraud, maintain the site and meet legal or accounting obligations.
Payment information
Checkout is provided by Stripe. Full card details are entered on Stripe’s secure checkout page and are not stored by this website. Stripe processes payment and related customer information under its own privacy terms.
Local browser storage
The site saves your shopping bag and language choice in your browser. This information stays on your device until you clear it. We do not use advertising cookies in this first version of the store.
Service providers
We may share information only as needed with service providers that host the site, process payments, prevent fraud, deliver orders or support business records. These may include Stripe, Cloudflare, Google Fonts and shipping carriers. Information may be processed outside Canada under those providers’ safeguards.
Your choices
You may ask to access or correct personal information we hold, or request deletion where applicable. Email moodveratea@gmail.com or call +1 (604) 725-7427. We may need to verify your identity.
Store terms
Using this store
Prices are shown in Canadian dollars. Applicable taxes and shipping are presented before payment. An order is accepted when payment succeeds and Moodvera Tea sends confirmation. We may cancel and refund an order if an item is unavailable, pricing was displayed in error or fraud is suspected.
Product photos and descriptions are provided to help you choose. Colour and appearance can vary by screen and agricultural ingredients can vary naturally between batches. Always follow the ingredient and allergen information on the physical package.
The information on this site is educational and is not medical advice. If you are pregnant or breastfeeding, take medication, have allergies or have a medical condition, ask a qualified healthcare professional before using a multi-herb blend.
Questions about an order or these terms can be sent to moodveratea@gmail.com.